Frequently Asked Questions


What is a home warranty?
A home warranty is a service contract that protects homeowners against the cost of unexpected covered repairs of their major systems and appliances that break down due to normal wear and tear.*



If I have homeowners insurance. Why do I need a home warranty?
Your homeowner’s insurance is hazard insurance, and only covers items damaged in fires, flooding, wind, and other natural disasters. A Home Warranty covers repairs of properly maintained household appliances and mechanical systems that fail due to normal wear and tear.



My mechanical systems and appliances are older, will they be covered?
Yes, the age of a home or its systems and appliances does not matter. We cover items that have been properly maintained and are in good working condition.*



Can I sign up for a Home Warranty Plan if I am not buying or selling a home?
Yes, you can purchase a home warranty plan during home ownership. You do not have to be involved in a real estate transaction.



What are some examples of a claim would not be covered?
Stanley Warranty nor will not cover known or unknown pre-existing conditions, misuse, abuse, or failure to clean or maintain the covered systems and appliances.*



Does my home have to be inspected before I buy a home warranty?

No, however it is a good idea to inspect your home to make sure all items are in good working order. Consequently, the contract does not cover any known or unknown pre-existing conditions.



When does coverage begin?
Coverage begins 30 days after enrollment and receipt of applicable contract fees and continues for 365 from your start date. 

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If an item needs to be replaced, and the replacement unit is unavailable what happens?

If a covered item that needs to be replaced is not available, Stanley Warranty will offer a cash payment for the amount of Stanley Warranty's replacement cost, which at times may be less than retail.



How do I get service?
Make one toll-free call to our Claims Department at 1-888-STANLEY(888-782-6539). Our call center is available 24 hours a day, 7 days a week, 365 days a year. You may also submit a claim online or via email.



Are there technicians in my area?
We have a network of over 90,000 expert licensed and bonded technicians throughout the country. There are many to choose from in almost every town in the United States. We add new vendors to our network every day. 



When and how do I renew?
The plan may be renewable. In that event, you will be notified of the prevailing rate and terms of renewal. Plan will automatically renew once a year.



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*To see Terms and Conditions Click Here